Steps You Can Take to Protect Yourself
Don’t be fooled by phishers. They use a technique called phishing to gain access to your personal information for purposes of identity theft.
Phishers use email communications in an attempt to get you to reveal personal information. These emails falsely claim to be from a business or organization that you may deal with – for example, an Internet service provider, bank, online payment service or even a government agency.
MetLife Bank will never send you an email asking you to respond with your personal information.
How you can help us prevent phishers from taking advantage of you
- Never give out personal or financial information to anyone in response to a request to update, validate or confirm your account information, unless you have initiated the contact and you know who you are dealing with.
- If you receive an email or pop-up message that asks for personal or financial information pertaining to your MetLife Bank account(s), alert MetLife Bank immediately using a contact number that you know belongs to us.
- Check account statements regularly for unauthorized or unusual transactions.
- If you have recently responded to an unsolicited email in which you provided any personal information regarding your MetLife Bank account and you now suspect it may not have been MetLife Bank, contact us immediately so that we may take steps to protect your account.
What you shouldn’t do if you think you are being phished
- Do not reply to emails that look suspicious or ask for personal information such as your Social Security number, account number or password.
- Do not click on the link in messages or call a phone number provided in emails, even to update your information.
- Do not click on links in any suspicious emails.
MetLife Bank is doing everything possible to prevent phishers from preying on you
MetLife Bank is committed to ensuring the privacy and security of your account. Partnering with a security provider that specializes in identity management and protection, we monitor the Internet for illegal or unauthorized use of our name and trademarks. The process includes detecting incidents of fraudulent web sites that look similar to ours and that could threaten your privacy and online banking security.