Security Center

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Because we value you as a customer, protecting your privacy and ensuring the security of your MetLife Bank account information are our top priorities.

MetLife Bank has implemented a variety of services, features and policies to make your online banking experience a secure one.

Phishing

Phishers use false email communications in an attempt to trick you into giving them your personal and account information. While MetLife Bank can’t stop phishers from sending you such emails, our internet banks have policies in place to protect you from these fraudulent attempts to steal your information.

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Identity Theft

If you are ever a victim of identity theft—from any source—we will do everything possible to help you resolve the problem. Identity Theft 911® is a free service provided to you as a MetLife Bank deposit customer.

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Multi-factor Authentication

MetLife Bank provides you with an additional layer of security to verify your identity by helping to ensure that only you have access to your online banking account.

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Online Security Policy

MetLife Bank protects the security of your personal and account information with multi-factor authentication, 128-bit encryption, a network of firewalls and other methods. When you bank online with MetLife Bank, you can rest assured knowing it’s safe and secure.

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Online Security FAQs

 
How safe is online banking?

At MetLife Bank, we are very concerned with the security of your account. When you open an account, you will receive a user ID and password that will give you secure access to your account. Our secured servers (the computers that hold your account data) are housed behind a network protection system called a "firewall," which uses filtering technology to prevent access by anyone without authorization. Additionally, before your account information travels over the Internet, it is encrypted. This means it is changed into a form of secret code that can only be read by our secured banking servers. For further information, see our Security Policy.

 
How do I protect myself from the fraudulent emails that could result in identity theft?

Never reply to an email asking for your account numbers, Social Security number, password or other personal information - or to a request to "update" your information, even if it appears to come from MetLife Bank or another trusted source. MetLife Bank will never send you an email of this kind, so if you do receive one, do not open or reply to it.

 
How can you help in case of identity theft?

You have access to identity theft resolution services through Identity Theft 911® — free of charge — just for being a MetLife Bank deposit customer. Find out more at our Identity Theft 911® site.

View all Online Security FAQs