Mortgage Accounts Help

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Your home is probably one of the most important investments of your life. That’s why MetLife Home Loans is committed to responding to your questions and concerns as quickly as possible online, by phone, or through one of our MetLife Home Loans representatives.

Select an option below to find answers and contact information:

  • PaymentsLearn more about the available payment options. Sign up for automatic drafting and the equity accelerator program.
  • Trouble Paying?MetLife Home Loans understands that difficult circumstances may sometimes prevent you from making timely payments. Learn more about your options and how we can help.
  • Pay-OffLearn about how to payoff your loan, get a payoff quote, and more.
  • Property TaxesFind answers to your property tax questions here.
  • EscrowYour escrow account may seem confusing. Find answers to common questions concerning shortages and payment increases here.
  • InsuranceWhat kind of insurance is required for your home? Learn more here.
  • Recovering from DisasterWhen disaster strikes, MetLife Home Loans is here to help you recover.

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Customer Service

Mortgage Customers

If you were part of a foreclosure action
Jan 2009-Dec 2010, you may be eligible for an independent review of your loan.