An escrow account protects both you and MetLife by holding funds to ensure that essential payments are made on time, including:

• Real estate taxes
• Homeowner's (hazard) insurance
• Mortgage insurance (PMI or MIP), if applicable
• Wind insurance
• Flood insurance, if required

Sign in to view escrow account activity or pay your shortage online

Escrow accounts and payment changes

Your property bills and escrow balance are reviewed annually to determine how much money should be deposited into an escrow account to cover future insurance and tax obligations.

Escrow shortage

Escrow shortages generally occur when property taxes and/or insurance payments increase. This increase is not due to a change in your mortgage principal or interest. Specific questions regarding tax amounts or homeowner's insurance should be directed to your local tax office or your insurance agent.

Pay your shortage:

• Sign in to Pay Online
• Pay by Phone: 1-888-638-4251
• Mail your payment to:
  MetLife Home Loans
  PO Box 71097
  Charlotte, NC 28272-1097

If you do not pay your shortage in full by the effective date located on your Annual Escrow Disclosure Statement, the amount will be prorated and added to your monthly mortgage payment over the following 12 months.

Escrow overage

An overage is typically caused by a decrease in taxes or insurance. It also can occur when too much has been collected for the escrow account in the previous year or at closing. If the overage is less than $50, it will be automatically credited to your next monthly payment. For overages $50 and higher, a check will be sent to you within 10 days of the escrow analysis—often in the same envelope as the Escrow Disclosure Statement notifying you of the overage. You may not receive an Escrow Overage check if your account is delinquent.

Add/Remove your escrow account

To add an escrow account, mail or fax a written request to the Escrow Department. Include paid receipts for your most recent tax and insurance payments. Prior to request, all tax and insurance items must be current.

You can remove an escrow account if your loan meets the following criteria:

• The loan must be at least six (6) months old
• No delinquent payments
• Home must be owner occupied. No investment properties.
• Your loan balance cannot be higher than 80% of the appraised value of your home.
• The escrow balance cannot be negative
• FHA/VA loans require an escrow account for the life of the loan

There can be other criteria that affect this process, however, if you think your loans meet these criteria, contact us at 1-866-638-4251 to discuss how to remove your escrow account