Mortgage

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Traditional Mortgage Servicing

Although MetLife Bank is no longer in the residential mortgage business, we remain committed to providing our clients a 'world class' experience and will conduct business with the highest standards. If you do not see your new servicer listed below, please refer to your good-bye letter for contact information or feel free to call customer relations at 1-888-638-6964 for assistance.

Loan Servicing Transfers

Questions concerning your transfer to Chase? Call 800-848-9136

Questions concerning your transfer to Green Tree? Call 800-643-0202

Questions concerning your transfer to Nationstar? Call 888-480-2432

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Mortgage Account Customer Service

General Service:

1-866-638-4251 (M-F 8am-5pm CT)

Mortgage Account Complaints or Concerns

Please mail your complaints to:

MetLife Home Loans
7880 Bent Branch Drive
Suite 100
Irving, TX 75063