Customer Service

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Customer Service

Loan Servicing Transfers

Questions concerning your transfer to Chase? Call 800-848-9136

Questions concerning your transfer to Green Tree? Call 800-643-0202

Questions concerning your transfer to Nationstar? Call 888-480-2432

Contact Us

There are a number of ways you can contact us; by phone, email or a secure online contact form. Whichever option you choose, we will work hard to provide a timely, helpful response.

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Downloadable Forms

Easy access to downloadable forms are available through our online resource center.

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FAQs

We want you to get the answers to your questions quickly and easily—our FAQ section is a great place to start.

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Chase Transfer

Questions concerning your transfer to Chase?

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Green Tree Transfer

Questions concerning your Green Tree Transfer?

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Nationstar Transfer

Questions concerning your Nationstar Transfer?

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Mortgage Account Assistance

  • Call <strong xmlns="http://www.w3.org/1999/xhtml">1-866-638-4251</strong>

Customer Service - Mortgage Account FAQs

 
What if I’m late in making my payment?

A late charge may be assessed to your loan if you make your payment
after the grace period (typically the 16th business day of the month if your payment due date is the 1st of the month)  This late charge will appear on your monthly mortgage statement.

 
What is the Minimum Escrow Balance?

The first step in completing your escrow analysis is projecting the amount of your tax and insurance bills for the upcoming 12-month period. We calculate the minimum acceptable balance in your escrow account for the year.

 
What if I can’t pay my taxes?

If you do not have an escrow account, you are responsible for making property tax payments directly to the taxing authority. If you do not pay your property taxes, MetLife will pay the taxes to avoid a tax sale, and establish an escrow account on your loan.

View all Mortgage Account Customer Service FAQs