Security

Security

 

Yes. There is no need for depositors to apply for FDIC insurance or even to request it. Coverage is automatic.

 

To ensure funds are fully protected, depositors should understand their deposit insurance coverage limits. The FDIC provides separate insurance coverage for deposits held in different ownership categories such as single accounts, joint accounts, Individual Retirement Accounts (IRAs) and trust accounts.


Basic FDIC Deposit Insurance Coverage Limits*

Single Accounts (Owned by one person)$250,000 per owner
Joint Accounts (two or more persons)$250,000 per co-owner
IRAs and certain other retirement accounts$250,000 per owner
Trust Accounts$250,000 per owner per beneficiary subject to specific limitations and requirements
 
 

* These deposit insurance coverage limits refer to the total of all deposits that an accountholder (or accountholders) has at each FDIC-insured bank. The listing above shows only the most common ownership categories that apply to individual and family deposits, and assumes that all FDIC requirements are met. For more information, please visit the FDIC Insurance Web site.

 

 

At MetLife Bank, we are very concerned with the security of your account. When you open an account, you will receive a user ID and password that will give you secure access to your account.Our secured servers (the computers that hold your account data) are housed behind a network protection system called a "firewall," which uses filtering technology to prevent access by anyone without authorization. Additionally, before your account information travels over the Internet, it is "encrypted."  This means it is changed into a form of secret code that can only be read by our secured banking servers.

 

For further information, see our Security Policy.

 

 

At MetLife Bank we require you to use a secure browser with 128-bit High Encryption to access account information and perform transactions. This helps to ensure that the information you access is secure and confidential. Microsoft® Internet Explorer versions 4.0 or higher and Mozilla version 1.0 or higher are all browsers that support encryption.

 

If you have an earlier version, click on the links below to update your browser.

Download Microsoft Internet Explorer
Download Mozilla

 

 

Phishing is a fast-growing type of fraud that usually starts as an email or pop-up designed to trick you into revealing personal financial details. MetLife will never send you emails that ask you to respond with your personal information.


What Not to Do:

  • Don't reply to emails asking for your account numbers, Social Security number, password or other personal information.
  • Don't reply even to 'update' your information
  • Don't click on links in any suspicious emails.


What To Do:

  • Alert the imitated company, whether it's MetLife Bank or another financial services company you deal with.
  • Check account statements for unauthorized purchases.


If you get phished:

  • Contact your financial institution immediately
  • Ask the credit bureaus - Equifax, Experian and TransUnion - to place a fraud alert on your credit report.


 

 

 

Identity theft (also known as identity fraud) is the misuse of another person's identifying information in order to:

  •     Obtain credit fraudulently from banks and retailers;

  •     Steal money from the victim's existing accounts; 

  •     Apply for loans; 

  •     Establish accounts with utility companies; 

  •     Rent an apartment; 

  •     File for bankruptcy; 

  •     Obtain a job; 

  •     Achieve other financial gain using the victim's name.

 

There are two main classes of financial crime related to identity theft:


Account Takeover
Account takeover occurs when an identity thief acquires a person's existing credit or bank account information and either withdraws money or makes purchases. Victims usually learn of account takeover when they receive their monthly credit card or bank account statement.

 

True Identity Theft
In true identity theft, an identity thief uses another person's Social Security number and other identifying information to fraudulently open new accounts for financial gain. Victims may be unaware of the fraud for an extended period of time, which can allow the criminal to continue the ruse for months or even years.

 

 

MetLife Bank provides Identity Theft Resolution Services through Identity Theft 911® to you just for banking with us - at no extra cost. Of course, it's always our sincere hope that you would never need to utilize these services - but we're glad we can provide you with the assistance you need to help you get your life back to normal as quickly and easily as possible.


Click here to learn more about the Identity Theft Resolution Services.

 
Multi-Factor Authentication - Safekeys

 

MetLife Bank uses an extra level of security to provide you with added safety by helping ensure that only you have access to your bank account and information. You select an image and caption during the registration process that is only known by you and the Bank.
 

 

When you see the image and caption you selected at the time of registration, you can rest assured that you are at MetLife Bank's web site and not an imposter or fraudulent site.
 

 

This added level of security remembers which computer(s) you typically log on from and if you log in from another computer you will be prompted to answer your personal question that you chose when opening your account. This assists us in identifying and preventing potential access by an unauthorized person.
 

 

Logging in will be just as easy and even more secure. For all new and existing customers a quick enrollment process is required, which is as easy as 1,2,3...

  1. Select an Image from the Image library and create a corresponding Caption that is unique to you.

  2. Select a personal question from the list provided which only you know the answer to.

  3. Upon logging in, verify the Image and Caption that was selected in Step 1, and then enter your current password. (You will only be prompted to answer your personal question if you are logging in from a computer other than the one you used to set up your account).


* Please note that the enrollment process will only need to be completed once.

 

 

Yes, you can change your previously selected Image and Caption at any time. To make the change simply login, go to the "Manage Your Customer Profile", and click on "change access/ passwords".
 

Deposit Customer Service

Mortgage Account Assistance

  • Call <strong xmlns="http://www.w3.org/1999/xhtml">1-866-638-4251</strong>