A late charge may be assessed to your loan if you make your payment after the grace period (typically the 16th business day of the month if your payment due date is the 1st of the month) This late charge will appear on your monthly mortgage statement.
While a late payment within the current month may not affect your credit report negatively, a payment that is over 1 month late will. For example, a due date on March 1st that is made on or after April 1st may negatively affect your credit.
Funds submitted through your online banking may be rejected if the funds being sent are not sufficient to pay the monthly payment, your loan is in a delinquent status, or you have filed a bankruptcy case that is still active--such payments will automatically be returned to the remitter of the funds. You cannot make a principal-only payment or more than one payment through online banking as the funds will not process as intended. Sending more than one transaction in the same day for your monthly payment will cause all transactions not equal to a payment to be rejected. If the payment is more than the total due, additional funds will be applied to any outstanding fees on your account, and then the remaining amount will be applied to the principal.
The MetLife Home Loans fee structure is subject to change without notice and does not include all fees that may apply. Fees may vary by state and loan type and may not apply if prohibited by federal or state law, federal regulations or mortgage documents. Certain restrictions may apply.
You can request an escrow analysis if there have been significant changes to your taxes or insurance. Certain criteria must be met to reanalyze your escrow account. Please contact a Customer Service Representative at 1-866-368-4251 for assistance.
The first step in completing your escrow analysis is projecting the amount of your tax and insurance bills for the upcoming 12-month period. We calculate the minimum acceptable balance in your escrow account for the year.
In order to pay your homeowner’s insurance, you must cancel your entire escrow account, including property tax payments. To see if your loan meets the requirements to cancel the escrow account, contact a Customer Service Representative at 1-866-638-4251.
Lender placed insurance is coverage is obtained by the mortgage lender when the customer's insurance has lapsed or been cancelled, or proof of the customer's insurance has not been received. This coverage is necessary to protect our interest in the property if damage occurs and you don’t have insurance to cover your mortgage. It is typically more expensive than insurance coverage you purchase privately, so if you can, you should find coverage through an insurance company..
If you do not have an escrow account, you are responsible for making property tax payments directly to the taxing authority. If you do not pay your property taxes, MetLife will pay the taxes to avoid a tax sale, and establish an escrow account on your loan.
You may fax or mail the updated tax documentation to MetLife Home Loans Tax Department, including the new tax amount (not property value), effective date and loan number. Fax to: 817-826-1221 or mail to:
MetLife Home Loans
P.O. Box 961229
Fort Worth, TX 76161-0299
You will most likely receive two 1098 statements for the year that your loan was transferred. You will need to combine the interest and tax amounts from both statements to prepare your tax return. Your 1098 statement will be mailed to your address on file in January 31st of the following year.
To file a formal complaint with MetLife Home Loans regarding your loan, please mail a detailed explanation of your concern to the address below. Be sure to include:
A detailed explanation of your specific concern
Mail your complaint to:
MetLife Home Loans
Attn: Customer Escalation Team
1555 West Walnut Hill Lane, Suite 200
Mail Code 6412
Irving, TX 75038
We will mail you an acknowledgement letter within two (2) business days of receiving your formal complaint.
If you are unable to provide your complaint in writing, you may contact us Monday-Friday 9:00-4:00 p.m. CST at 1-866-638-0302. During times of high call volume, you may leave a message for the Customer Escalation Team. Be sure to include: