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If you ever have questions regarding MetLife Home Loans and MetLife Bank’s products and services, we’re here to help. There are a number of ways you can contact us.

MetLife Home Loans - Mortgage Information


Email

You can email servicing questions related to your current mortgage loan account for a response within one business day.


Phone

  • For mortgage account servicing, call 1-866-638-4251
  • Trouble paying? Call 1-866-638-4284

Mail

Mortgage Inquiries:

To send a mortgage payment:
MetLife Home Loans
PO Box 71093
Charlotte, NC 28272 - 1093

Escrow Payments:

MetLife Home Loans
PO Box 71097
Charlotte, NC 28272 -1097

Overnight mortgage payments:

Metlife Home Loans
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269-2605

For general correspondence:

MetLife Home Loans
Post Office Box 630387
Mail Code 6406
Irving, TX 75063

Mortgage Account Assistance

  • Call <strong xmlns="http://www.w3.org/1999/xhtml">1-866-638-4251</strong>

Customer Service - Mortgage Account FAQs

 
What if I’m late in making my payment?

A late charge may be assessed to your loan if you make your payment
after the grace period (typically the 16th business day of the month if your payment due date is the 1st of the month)  This late charge will appear on your monthly mortgage statement.

 
What is the Minimum Escrow Balance?

The first step in completing your escrow analysis is projecting the amount of your tax and insurance bills for the upcoming 12-month period. We calculate the minimum acceptable balance in your escrow account for the year.

 
What if I can’t pay my taxes?

If you do not have an escrow account, you are responsible for making property tax payments directly to the taxing authority. If you do not pay your property taxes, MetLife will pay the taxes to avoid a tax sale, and establish an escrow account on your loan.

View all Mortgage Account Customer Service FAQs