Contact Us

Print Page       
Text Size

If you ever have questions regarding MetLife Home Loans and MetLife Bank’s products and services, we’re here to help. There are a number of ways you can contact us.

MetLife Bank - Deposit Information


Email

Feel free to email us your deposit account questions/comments at any time. We'll do our best to respond to you within 24 hours.


Phone

  • Automated telephone service is available 24/7. You can obtain your account balance and access transaction information; make transfers between MetLife Bank accounts; report lost or stolen ATM cards; or make ATM card PIN changes.
  • To speak directly with a Banking Advisor, please call Monday through Friday from 8 a.m. to 11 p.m. Eastern Time, or Saturday from 8 a.m. to 5 p.m. Eastern Time.
  • For deposit account applications click here; information and service, call 1-866-BankMet (1-866-226-5638)
  • For technical or website-related questions, call 1-877-WEB-MLB1 (1-877-932-6521)

Mail

Savings & CD Inquiries: 

To send a deposit:
MetLife Bank, N.A.
P.O. Box 5868
Hicksville, NY 11802

Note: Please be sure to include a completed deposit ticket slip. To request additional slips, you can simply sign in, go to “Services” and click on “Deposit Tickets.”

For general correspondence:

MetLife Bank, N.A.
P.O. Box 1950
Morristown, NJ 07962-1950

For expedited courier service:

MetLife Bank, N.A. 
334 Madison Ave. 
Morristown, NJ  07960 
Attn: COPS 

Important information: Please note that deposits should only be sent to the “Deposits” address. Because all deposits will be forwarded to the “Deposits” address listed on this page, mailing to the overnight or “general correspondence” addresses may cause a delay in processing.

 

MetLife Home Loans - Mortgage Information


Email

You can email servicing questions related to your current mortgage loan account for a response within one business day.


Phone

  • For mortgage account servicing, call 1-866-638-4251
  • Trouble paying? Call  1-866-638-4284
  • For reverse mortgage applications and inquiries, call 1-800-607-0366

Mail

Mortgage Inquiries: 

To send a mortgage payment:
MetLife Home Loans
PO Box 71093
Charlotte, NC 28272 - 1093

Escrow Payments:

MetLife Home Loans
PO Box 71097
Charlotte, NC 28272 -1097

Overnight mortgage payments:

Metlife Home Loans
6125 Lakeview Rd
Suite 800
Charlotte, NC 28269-2605

For general correspondence:

MetLife Home Loans
4000 Horizon Way
Suite 100
Irving, TX 75063

Deposit Customer Service

Customer Service Deposit FAQs

 
Is Customer Service available 24/7

You can obtain information about your account online or through our automated phone system 24 hours a day, 7 days a week. Banking Advisors are here to help Monday through Friday from 8 a.m. to 11 p.m. Eastern Time, or Saturday from 8 a.m. to 5 p.m. Eastern Time. Our automated telephone system enables you to obtain your account balance and access transaction information; make transfers between MetLife Bank accounts; report lost or stolen ATM cards; or to make ATM card PIN changes.

 
Can I send an email with questions?

Yes. Click here to send us your questions/comments. We will do everything possible to reply to your email within 24 hours.
Please Note: For security purposes, please don't include any personal or identifying information like account or Social Security numbers in your email.

 
How do I make deposits to my MetLife Bank Account?

• You may register non-MetLife Bank accounts so that you can transfer funds electronically

• Mail deposits - Our mailing address is:

  MetLife Bank, N.A.
  P.O. Box 5868
  Hicksville, NY 11802

• Enroll in direct deposit for regular recurring deposits (download forms)

• Set up automatic savings, which allows you to build your savings by scheduling recurring transfers into your MetLife Bank account from a specified external account.

View all Customer Service FAQs

Mortgage Customer Service

Customer Service - Mortgage Account FAQs

 
What if I’m late in making my payment?

A late charge may be assessed to your loan if you make your payment
after the grace period (typically the 16th business day of the month if your payment due date is the 1st of the month)  This late charge will appear on your monthly mortgage statement.

 
What is the Minimum Escrow Balance?

The first step in completing your escrow analysis is projecting the amount of your tax and insurance bills for the upcoming 12-month period. We calculate the minimum acceptable balance in your escrow account for the year.

 
What if I can’t pay my taxes?

If you do not have an escrow account, you are responsible for making property tax payments directly to the taxing authority. If you do not pay your property taxes, MetLife will pay the taxes to avoid a tax sale, and establish an escrow account on your loan.

View all Mortgage Account Customer Service FAQs